At a Glance
Six Things Love Jill Commits to on Privacy
Before you read the full policy, here are the six core privacy commitments Love Jill makes to every player on the platform.
Love Jill does not collect data just because we can. Every piece of information we ask for has a specific, documented purpose tied to operating your account safely and legally.
Your personal information is never sold to advertisers, data brokers, or any unrelated third party. Period. Love Jill earns revenue through gaming — not by monetizing player data.
All data transmitted between your device and Love Jill is encrypted using industry-standard TLS. Your financial details, credentials, and personal information travel securely at all times.
You have the right to access, correct, delete, and port your personal data. Love Jill provides clear processes for exercising all rights granted under the Philippine Data Privacy Act of 2012.
Love Jill operates in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and the implementing rules and regulations set by the National Privacy Commission (NPC).
In the unlikely event of a data breach that affects your personal information, Love Jill will notify you promptly and take immediate steps to contain and investigate the incident.
Plain Language Summary: This Privacy Policy explains what personal information Love Jill collects from you, how we use it, who we may share it with, and what rights you have over your own data. We've written it in plain language because every Filipino player deserves to actually understand how their data is handled — not just have a wall of legal text to scroll past.
1 Introduction
Love Jill ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of everyone who uses our platform at lovejill.net. This Privacy Policy describes our practices for collecting, using, storing, sharing, and protecting personal information in connection with our online gaming services.
By creating an account on Love Jill or using any of our services — whether that's playing JILI Slots, placing a bet on a PBA game, watching a live Sabong stream, or simply browsing our website — you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described here.
If you do not agree with any part of this policy, please discontinue your use of the Love Jill platform and contact us to request the deletion of any data we may already hold about you.
2 Who We Are
Love Jill is an online gaming platform operating at lovejill.net, licensed under applicable Philippine gaming regulations. For the purposes of the Data Privacy Act of 2012, Love Jill acts as the personal information controller in respect of data collected through the platform.
We have appointed a Data Protection Officer (DPO) responsible for overseeing our data privacy practices and ensuring compliance with Republic Act No. 10173. Contact details for our DPO are provided in Section 14 of this policy.
3 Personal Data We Collect
Love Jill collects different categories of personal data depending on how you interact with our platform. Here is a breakdown of what we collect and why:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account registration & KYC verification |
| Contact Data | Email address, mobile number | Account communication, security alerts |
| Financial Data | GCash/Maya account reference, bank details (masked), transaction history | Processing deposits, withdrawals, and payouts |
| Gaming Data | Bets placed, games played, win/loss records, session durations | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser version, OS | Platform security, fraud detection, performance optimization |
| Usage Data | Pages visited, features clicked, session timestamps | Platform improvement, personalization |
| Communications Data | Support chat transcripts, emails sent to us | Customer service, dispute records |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation unless specifically required by law or regulator instruction and you have given explicit consent.
4 How We Collect Your Data
4.1 Information You Give Us Directly
The majority of personal data Love Jill holds is information you provide directly — when you register an account, complete KYC verification by uploading a government ID, make a deposit, contact our support team, or fill out any form on the platform. You are in control of this information and can choose how much detail to provide, though withholding required information may prevent you from accessing certain features.
4.2 Information Collected Automatically
When you access and use the Love Jill website, certain technical information is collected automatically through standard web technologies. This includes your IP address, device and browser information, pages you navigate to, features you interact with, and timestamps of your activity. This data is primarily used for security monitoring, fraud prevention, and improving platform performance.
4.3 Information from Third Parties
Love Jill may receive limited data about you from third-party identity verification providers, payment processors, and fraud prevention services in the course of verifying your account or processing transactions. This information is used only for its stated purpose and is handled in accordance with this policy.
5 Why We Process Your Personal Data
Love Jill processes personal data under one or more of the following legal bases, all consistent with the Data Privacy Act of 2012:
- Contractual necessity: To fulfill our obligations to you as an account holder — processing deposits, enabling gameplay, paying out winnings, and providing customer support.
- Legal obligation: To comply with gaming regulations, anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and any lawful requests from regulatory authorities.
- Legitimate interests: To prevent fraud and unauthorized access, improve platform features, manage risk, and maintain the security and integrity of our services — provided these interests do not override your fundamental rights.
- Consent: For non-essential processing such as marketing communications. You may withdraw consent at any time without affecting other aspects of your account.
Love Jill does not use automated decision-making that produces legally significant effects based solely on your personal data, without the involvement of a human reviewer.
6 Who We Share Your Data With
Love Jill does not sell, rent, or trade your personal information. We share data with third parties only where necessary and only with parties who are bound by confidentiality obligations and data processing agreements. The categories of recipients are:
- Payment processors (e.g., GCash, Maya, bank partners): To process deposits and withdrawals on your behalf.
- Identity verification providers: To fulfill KYC requirements mandated by our gaming license.
- Game content providers: Limited technical data shared to deliver the games on our platform. These providers do not receive your financial or identity data.
- Cloud hosting and infrastructure providers: Servers and data storage that power the Love Jill platform, operating under strict data processing agreements.
- Fraud and security services: To detect and prevent unauthorized account access and financial crime.
- Regulatory and legal authorities: Where required by Philippine law, court order, or our gaming regulator. Love Jill will notify you of any such disclosure where legally permitted to do so.
All third parties who handle your personal data on our behalf are required to process it only for the specified purpose, maintain appropriate security standards, and not use it for any other purpose without our explicit authorization.
7 Cookies and Tracking Technologies
Love Jill uses cookies and similar tracking technologies on our website to improve your experience and maintain the security of your session. Here's what we use and why:
- Strictly necessary cookies: These keep you logged in during your session and prevent cross-site request forgery. They cannot be disabled without affecting your ability to use the platform.
- Performance cookies: These collect anonymized data about how players use the platform — which pages are visited most, where errors occur — so we can fix problems and improve the experience.
- Functional cookies: These remember your preferences, such as language settings or last-played games, so you don't have to reset them every visit.
- Analytics cookies: We use privacy-respecting analytics tools to understand aggregate usage patterns. These do not identify you personally.
You can manage cookie preferences through your browser settings. Disabling all cookies may affect the functionality of certain platform features. Love Jill does not use third-party advertising cookies or track your activity across other websites.
8 How Long We Keep Your Data
Love Jill retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Our general retention standards are:
- Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in line with anti-money laundering record-keeping obligations.
- Transaction and gaming records: Retained for five (5) years from the date of the transaction, unless a longer period is required by a regulatory authority.
- Customer support records: Retained for three (3) years from the date of the interaction.
- Technical and usage data: Typically anonymized or deleted within twelve (12) months.
- Marketing preferences: Retained until you withdraw consent or for up to three (3) years of inactivity, whichever is earlier.
When personal data is no longer required, it is securely deleted or anonymized so it can no longer be associated with you.
9 How We Protect Your Data
Love Jill takes the security of your personal data seriously and has implemented a range of technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction:
- TLS encryption: All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS), the same standard used by banking institutions.
- Data encryption at rest: Sensitive data stored in our databases is encrypted, meaning it cannot be read even if raw storage is somehow accessed.
- Access controls: Personal data is accessible only to Love Jill staff who have a specific, documented need for it — and only to the level of detail required for their role.
- Two-factor authentication: Available to all players and mandatory for administrative accounts.
- Regular security audits: Our platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.
- Fraud monitoring: Automated systems continuously monitor for unusual activity patterns that may indicate unauthorized account access or financial fraud.
Despite these measures, no system is completely impenetrable. If you become aware of any suspicious activity on your Love Jill account, please contact our support team immediately.
10 Your Data Rights Under Philippine Law
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Love Jill:
Request a copy of the personal data Love Jill holds about you, along with information on how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you, such as a misspelled name or outdated contact details.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Object to processing of your data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances.
Receive a copy of your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Request that we limit the processing of your data in situations where you contest its accuracy or object to its use, while the matter is being resolved.
How to exercise your rights: Send your request to our Data Protection Officer at privacy@lovejill.net with the subject line "Data Subject Rights Request." We will respond within fifteen (15) business days. We may need to verify your identity before processing the request.
If you believe Love Jill has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can resolve the matter directly.
11 Minors and Age Restriction
Love Jill is strictly an adult platform. We do not knowingly collect personal data from anyone under 21 years of age, in line with Philippine gaming age restrictions. Our registration process includes date of birth verification and identity checks specifically to prevent minors from accessing the platform.
If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on Love Jill, please notify us at support@lovejill.net right away.
12 International Data Transfers
Some of the third parties Love Jill works with — including cloud hosting providers and game content suppliers — may process or store data in countries outside the Philippines. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data at a standard equivalent to Philippine data privacy requirements.
These safeguards may include data processing agreements incorporating standard contractual clauses, or transfers to countries recognized by the NPC as providing adequate data protection. Love Jill does not transfer personal data internationally without a documented legal basis for doing so.
13 Changes to This Privacy Policy
Love Jill may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When material changes are made, we will notify registered players via email at least seven (7) days before the changes take effect.
The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically. Continued use of the Love Jill platform after the effective date of any update constitutes your acceptance of the revised policy.
Previous versions of this Privacy Policy are available on request by contacting our Data Protection Officer.
14 Contact Us and Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Love Jill handles your personal data, please reach out to our Data Protection Officer:
- Privacy & DPO Email: privacy@lovejill.net
- General Support Email: support@lovejill.net
- Live Chat: Available in your account dashboard after logging in — 24/7
For questions about your account, deposits, or gaming experience, our general support team is available around the clock. For formal data subject rights requests or privacy complaints, please direct your message specifically to our DPO using the privacy email above.
You can also review our related policies for a complete picture of how Love Jill operates: Terms and Conditions and Responsible Gaming.
Governing Law: This Privacy Policy is governed by the laws of the Republic of the Philippines, including Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission.